2 posts tagged with "twilio"

Here is a fact that should make telephony simple. A Twilio call carries μ-law audio at 8000 Hz, and ElevenLabs' text-to-speech API will produce exactly that if you ask for the ulaw_8000 output format. One vendor's output is the other vendor's wire format. No resampling, no transcoding.

And yet none of the four common ways to put an ElevenLabs voice on a Twilio call just passes those bytes through. Each one converts somewhere, and where it converts tells you who is in charge of the audio.

"Add Twilio" sounds like one integration. It is three, and they disagree about the most basic question in a voice agent: who holds the audio. LiveKit takes the call as a SIP trunk and turns the caller into a participant in a room. Pipecat takes it as a WebSocket carrying raw audio frames. And Twilio's own ConversationRelay keeps the audio entirely, and hands your server text.

The previous post compared LiveKit and Pipecat on the seam where a voice agent breaks: a caller talking over the bot. Put a phone line in front of either one and that seam moves, because now there is a third system buffering audio that neither framework controls.